Rates & Policies

Listed below, you will find our current rates and policies. If you do not find the information you need, please contact our office and we will provide it for you.

USPS Mail Policy: Mayflower WaterWorks is NOT responsible for U.S. Mail Delivery, Checks in transit, and/or Checks lost in transit.  Failure to receive bill does not excuse payment.

Standard Residential Service Rates

Water Monthly Minimum $13.50
$7.43/1,000 gallons
Sewer (Inside City Limits) Monthly Minimum $15.48 $6.97/ 1,000 gallons
Sewer (Outside City Limits) Monthly Minimum $17.10 $8.58/ 1,000 gallons
Lake Conway Community Waste Water Monthly Minimum $19.35 $5.32/ 1,000 gallons

Our community's water meters are read each month. Please contact our office for any additional information.

Service Calls

After Hour Emergency & Service Call Charges

A service charge will apply to accounts that request an after-hours service call, after 4:30 p.m. Monday through Thursday, or Friday after 11:00 a.m. through Sunday and on observed City holidays.

Water/Sewer: For emergencies involving ruptured or leaking water pipes or a sewer back up, call (501) 470-1818. There will be a $110 charge for service calls after 4:30 p.m., Fiday's after 11:00 a.m., on weekends, or on holidays.

Lake Conway Community Wastewater: For emergencies involving a sewer back up, please call (501) 339-6643.

After Hour Reconnection & Service Call Charges

If your water service was disconnected due to non-payment, you must make a payment for the entire balance due and pay the reconnection fee before requesting reconnection. Follow the steps below to get started.

  1. After-hour payments may be made online at mayflowerwaterworks.com or by phone (501-381-5778)
  2. Please add the after hours reconnection fee of $110 to your payment.
  3. Call 501-470-1818 to request reconnection, proof of payment will be required.

Service Charges

Common cases where service charges may be applied to your account.

  • $30.00 Returned check fee
  • $55.00 Reconnect fee during normal business hours
  • $110.00 Reconnect fee after 4:30 p.m., Friday after 11:00 a.m., weekends, or holidays
  • $55.00 Additional meter reading requested by the customer
  • $110.00 Service call after normal business hours or on weekends or holidays

Waste Connections

Sanitation Service Monthly Charges $20.53 for one trash can and 1 recycle can. Additional cans are available for a fee.

Residents inside the City Limits are provided sanitation services through Waste Connections. If you are experiencing problems with this sevice contact Waste Connections at 501-362-2666

Sanitation Services are not provided to water customers living outside City limits, residents should contract independently for trash pick-up.